「释义」

在心理学中，心智化是理解自己或他人的心理状态的能力。心智化可以被看作是一种想象性的心理活动，让我们从有意的心理状态（如需要、欲望、感觉、信念、目标、目的和理由）来感知和解释人类行为。David Wallin对心智化的另一个说法是 "关于思考的思考"。心智化可以自动或有意识地发生。心智化的能力会被强烈的情绪所削弱。

「应用场景」

布朗的研究与马尔科姆-格拉德威尔在其书中提出的观点产生了共鸣。格拉德威尔描绘了脆弱的个人和团体如何因其隐藏的资产和美德而经常取得令人惊讶的胜利。类似的研究结果表明，允许自己脆弱地与客户表达真实情感的员工会表现出更高的注意力和绩效水平。其他研究表明，"心智化"--使自己易受他人（甚至是对手和敌人）情感影响的过程--促进了人际关系和幸福感。

Brown’s research resonates with ideas Malcolm Gladwell developed in his book David and Goliath: Underdogs, Misfits, and the Art of Battling Giants. Gladwell delineates how vulnerable individuals and groups often achieve surprising victories because of their hidden assets and virtues. Similar findings suggest that workers who allow themselves to be vulnerable to expressing genuine emotion with customers display enhanced attention and performance.  Other research suggests that “mentalization”— the process of making oneself vulnerable to the feelings of others (even opponents and enemies)—propels human connection and well-being.